Here are five ways technology could enhance the running of your hotel.
This is a guest post by James Daniels.
If you run a hotel, you’ll know there’s nothing more crucial than guest satisfaction. Up until now, this has meant keeping clean rooms, hiring helpful staff and ensuring decent facilities. The times are changing, however, and it’s now more important than ever to stay ahead of the curve if you want to maintain your hotel’s reputation.
With technology ever advancing, the customer service model has become decidedly more complex, paving the way for new digitally enhanced experiences. The industry has always been competitive, but the race to follow new trends in technology in hotels means it’s harder than ever to stand out in a crowded market.
With this in mind, here are five ways technology could enhance the running of your hotel.
Slick administration is essential for the running of any business, but this couldn’t be more important when it comes to hotel bookings. ALICE Guest Services allows your staff to exceed expectations as they can solve issues and incidents quickly; speeding up administration through the process. However, slow-running computers will also mean longer wait times for customers checking in, so make sure your tech is fully updated. If your reception computers are running slowly, they could be running out of RAM space. To fix this problem quickly, head to offtek.co.uk for reliable, professional memory upgrades.
These days, people use their smartphones for everything, and why should hotels be any different? From cell phone bookings to mobile check-ins and instant room access, mobile technology is dominating the hotel industry and making overnight stays more simple for guests. To stay connected with your guests, ALICE’s guest engagement software, ALICE Guest, allows you to engage with your guests before, during, and after their stay, by enabling them to message you via text or app. With or without an app, guests can now use their mobile phones to contact you with questions or call for assistance 24/7.
It goes without saying that your hotel rooms should have on-demand TV viewing and WiFi access, but to compete in the modern industry, these features alone are not enough. In addition to mobile interfacing, you also want to consider wireless charging, interactive walls and virtual tours. You may think this is over the top, but you should know what you’re competing with. The Renaissance New York Mid Town Hotel, for example, is completely digitally enhanced.
It’s safe to say that security is at the forefront of people’s minds when they travel nowadays, which it’s why it’s crucial to invest in high-tech systems that will keep your hotel safe. Security is an important selling point when you’re inviting guests to stay in your establishment, so you need to make sure you’re up to date with the latest technology and are regularly reviewing your after-hours access and data protection software.
Energy is one of the top three most substantial costs to the average hotel, which is why water management systems like Interel have become so popular in the industry. This kind of software will allow guests to control water flow and temperature, as well as creating usage and consumption statistics to help owners optimize their usage. There is also an “eco mode” that engages energy-efficient settings and saves on energy costs.
About the author: James Daniels is a freelance writer, business enthusiast, a bit of a tech buff, and an overall geek. He is also an avid reader, who can while away hours reading and knowing about the latest gadgets and tech, whilst offering views and opinions on these topics.