To offer your guests an exemplary experience during every aspect of their stay, invest in your online profile, provide your guests with all the necessary information, train your staff to go above and beyond, stay in contact with your guests after you leave.
This is a guest post by James Daniels.
In the hospitality industry, the happiness of your guests should always be a priority. It is vital that you consider their experience from start to finish. If you have put a lot of effort into their stay, the last thing that you want is for one element to let you down. In an ideal world, you should be working towards a flawless experience that leaves your guests with nothing to complain about. This is the best way to secure repeat visits and glowing recommendations. If you are determined to offer your guests an exemplary experience, during every aspect of their stay, you will need to read on.
Invest in your online profile
In order to ensure that your guests are confident about their decision to stay with you, your accommodation will need to have an attractive and effective web page. This will give your guests the opportunity to find out about you before they make their booking. First impressions are everything, so it is important that you invest heavily in your online profile. To succeed, you should embrace the concept of BigCommerce design. This will help you to improve the aesthetic of your website. It will also help you to turn your online interest into actual bookings.
Provide your guests with all of the necessary information
Once your guests have made their booking, you will need to reach out to them before their stay. You should send an automatic confirmation of their reservation. This should also include details of how they can get to your hotel and the times that they can check in. You could also send them a follow-up email a couple of days before their visit. However, if you really want to impress your guests, ALICE Guest Messaging allows your guests to message your team queries or call for assistance, wherever and whenever they please – all without downloading an app. Engaging with your guests before they arrive is a nice way to let them know that you are excited about their stay and determined to make it an enjoyable one.
Train your staff to go above and beyond
If you are determined to create a pleasant environment in your hotel, you will need to focus heavily on the behavior of your staff. One unfriendly employee has the potential to sour an entire experience. That is why you need to encourage your staff to go above and beyond for your guests. You should hold regular training sessions that teach them all of the latest trends in customer care. You could also introduce an employee of the month program, as this will give your workers an incentive to keep standards high.
Stay in contact with your guests after they leave
In order to preserve the reputation of your establishment, you will need to stay in contact with your guests after they leave your hotel. If your website has a space for comments, you should encourage all of your visitors to write you a review. This is a fantastic way for you to promote your glowing recommendations. However, if any of your guests decide to leave complaints, you will need to deal with this effectively. Whatever you do, don’t just delete the comment, as this is likely to enrage your disgruntled visitor. Instead, do everything in your power to address the situation and work towards a positive outcome.
About the author: James Daniels is a freelance writer, business enthusiast, a bit of a tech buff, and an overall geek. He is also an avid reader, who can while away hours reading and knowing about the latest gadgets and tech, whilst offering views and opinions on these topics.