Jan 29, 2019 9 min read

Act Like You Own It: A Guide to Service Excellence - Newsletter 63

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Dec 18, 2018 25 min read

Prioritizing Hotel Staff Technology Can Dramatically Boost Guest Satisfaction - Newsletter 62

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Jul 16, 2018 34 min read

How Nordic Choice's Brand of Innovation is Transforming Hospitality - Newsletter 61

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Apr 4, 2018 20 min read

ALICE Gives the Gift of Concierge Service at the Forbes Travel Guide Luxury Summit - Newsletter 59

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Jan 31, 2018 44 min read

Increase Hotel Revenue Without Putting More Heads in Beds - Newsletter 57

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Dec 19, 2017 17 min read

Are Hotel Concierges Endangered by Technology? Don't Bet On It - Newsletter 56

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Nov 17, 2017 31 min read

What Hotel Messaging Can Learn From A Weather Chatbot - Newsletter 55

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Oct 20, 2017 25 min read

Hotel Staff Will Never Be Replaced By Technology, They Will Be Replaced By Staff Who Use Technology - Newsletter 54

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Oct 3, 2017 24 min read

Elon Musk Wants to Make Hotels Obsolete - Newsletter 53

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Sep 21, 2017 26 min read

What are the Core Duties of a Hotel General Manager? - Newsletter 52

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Sep 7, 2017 5 min read

ALICE Acquires Concierge Technology Company GoConcierge - Newsletter 51

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Aug 15, 2017 19 min read

What Hotels Can Learn About Service Delivery From Domino's - Newsletter 50

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Jul 20, 2017 26 min read

A Museum's Text Messaging Program Goes Viral - Newsletter 49

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Jun 20, 2017 26 min read

Why Do Guests "Hire" Hotels? - Newsletter 48

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