Today's guests expect clear, consistent, real-time communication. That’s especially true in times of uncertainty, such as a pandemic or natural disaster. Noble House used ALICE Guest Messaging to build a dynamic communications workflow that adapted to each touchpoint, reduced staff workload, and delivered on guest expectations.
The pandemic accelerated the need for a solution that guests already wanted: the ability to skip the front desk and checkout from their phones. In response, Noble House utilized ALICE’s customizable Guest Messaging capabilities to promote a more convenient, touch-free checkout experience.
New communications needs from guests also accelerated a need for Noble House staff. To further improve guest experience, and decrease the burden on staff, Noble utilizes ALICE’s Automated Messaging segmentation capabilities and templates when occupancy surpasses 80%.