CASE STUDY

Automated Messaging

At the River Terrace Inn,
A Noble House Hotels & Resorts Property

Changing Expectations

Today's guests expect clear, consistent, real-time communication. That’s especially true in times of uncertainty, such as a pandemic or natural disaster. Noble House used ALICE Guest Messaging to build a dynamic communications workflow that adapted to each touchpoint, reduced staff workload, and delivered on guest expectations.

ALICE GUEST MESSAGING
Group 14

ALICE Simplifies Guest Messaging and Experience


The pandemic accelerated the need for a solution that guests already wanted: the ability to skip the front desk and checkout from their phones. In response, Noble House utilized ALICE’s customizable Guest Messaging capabilities to promote a more convenient, touch-free checkout experience.

New communications needs from guests also accelerated a need for Noble House staff. To further improve guest experience, and decrease the burden on staff, Noble utilizes ALICE’s Automated Messaging segmentation capabilities and templates when occupancy surpasses 80%.

Hotel Room

Learn more about ALICE Guest Messaging

ALICE GUEST MESSAGING

ALICE Automated Messaging
Drive Value for Guests

80% of guests choose contactless checkout when offered.

The results reveal how much guests value convenience – and how effectively Automated
Communications increase guest satisfaction and reduce workloads.

Enable lean hotel staff to do the most impactful work. Download the Case Study now.

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Noble House Mockup-3

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