The Royal Mansour is much more than a palace; it is the incarnation of a vision, a dream, testimony to the fact that the Moroccan way of life is a living art. Built on the solid foundations of tradition, yet constantly evolving, it meets the demands for increasingly high standards in hospitality.
The Royal Mansour features 53 Riads, more commonly described elsewhere as villas. Each riad spans 3 floors - from 1 to 4 bedrooms. Amenities include a private shaded patio, a rooftop terrace with a plunge pool, and a dining area. The quiet service, privacy, and high standards all are supported by an elaborate system of 27 service teams.
Nearly 600 employees work across the resort. The groundbreaking and distinctive hotel design is exemplified by a labyrinthine series of underground tunnels to each riad accessed only by staff.
The ingenious system of underground tunnels allow staff to access the riads swiftly and discreetly, invisibly ensuring guests’ comfort, and taking great care to respect their privacy.
Thus, the art of service at the Royal Mansour reaches a degree of refinement that goes above and beyond the traditional hotelier’s rulebook.
It was clear from the outset that the Royal Mansour Marrakech was a property like no other. Authenticity, experience and discretion were woven into the Operating philosophy as much as it was embedded in the architecture, design and fabric of the property.
At the peak of luxury, nothing falls through the cracks. Operations management must be as ornate, meticulous and extravagant as the service experience. To support this vision, the Palace sought out the latest technology - and they found hotel operations software ALICE.
The Royal Mansour implemented the full ALICE suite ALICE of tools - uniting the hotel's service teams on one platform.
How has ALICE impacted service at The Royal Mansour?
There is a robust and elaborate use of checklists at the Royal Mansour. By looking at how the checklist completion rates climb you can see the hotel getting used to working with ALICE and making the tool their own.
The housekeeping teams use ALICE in order to assign & manage daily tasks, change the status of their riads, and communicate various customer requests. With ALICE, rooms are now cleaned correctly pre-inspection 23% more often. Additionally, ALICE provides the ability to easily track and measure the time each cleaning task takes.
We do recommend ALICE to other hotels since it is
a way to facilitate work with perfection.
The results? The best got better. ALICE helps improve already fabulous service. It enables a natural contactless guest messaging experience while silently delivering the same exceptional service - without skipping a beat.
ALICE is not an off-the-shelf solution. Our platform is adaptable and used in unique ways that cater to each hotels' specific identity. Ready to discover ways to escalate the exceptional? Schedule a meeting with the ALICE team.