MORE SATISFACTION
LESS GLITCHES

We needed one tool to connect all our departments, and a means to access critical operations data among all Coast properties. ALICE Housekeeping, as a part of the whole ALICE platform solution, gave our team members time savings, improved communications, and accountability. Technology transformations are never simple… but our team found ALICE Housekeeping a cinch to learn and actually fun. We already have a really great team, but ALICE gave them an easy-to-use housekeeping tool that helps them drive our entire operations to the next level.”

With ALICE we have the certainty that all hotel activities are being carried out to completion, and if there is a delay, we know why. This has resulted in better-operating margins, better payroll control, better inventory control, better administrative operation, and a higher NPS (Net Promoter Score). Today, our NPS is above the standard industry level for a hotel group. In only one year we managed to increase our NPS level by 7 points.”

With all departments now using ALICE, communication between team members at Malibu Beach Inn has significantly improved. By eliminating traditional communication channels, which left room for user error, our team is able to track all guest requests and internal workflows, along with personalized data regarding guest preferences. Plus, staff accountability is through the roof. ALICE provides a tool that finesses our system of communication and enhances the luxury experience.”