ALICE Connects Guests, Hotel Operations at San Diego’s Paradise Point, A Destination Hotel

462-Room Resort Delivers Exceptional Guest Service and Realizes Cost Savings, through a Single Operations Platform

New York, NY -- ALICE, a SaaS platform that completely connects a guest with her hotel, and connects all service departments within a hotel, announced that it will bring its full suite of solutions to the 462-room Paradise Point Resort & Spa in San Diego. The partnership illustrates how hotels can realize significant cost savings and increase guest satisfaction via a single operations platform, whether the property is an intimate urban boutique hotel, or full-service resort. ALICE GUEST– implemented at Paradise Point through a two-way integration with Amadeus’ Hotel Service Optimization Solution, known as HotSOS – successfully offers guest the “end-to-end” superior and efficient service, seamlessly.

“We are very happy to announce our partnership with Paradise Point, a full-service Destination Hotel, which offers unique guest experiences and a complete range of services and amenities,” said Alex Shashou, ALICE’s Co-Founder and President.

“In today’s marketplace, hotels are challenged not only to meet heightened service levels demanded by guests, as made available through the latest mobile-enabled technology; but also to keep costs under control in the face of pressures from distribution and lodging alternatives that cut into a hotel’s bottom line.  At ALICE, we have created the first comprehensive platform that both enhances the guest experience and connects all points within the hotel to simplify hotel operations and make them more cost-effective. We are pleased to roll out that solution at Paradise Point.”

ALICE offers a multi-tiered suite of solutions for hotels:                                                                                 

  • ALICE SUITE – An end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another – fully incorporating all of the individual ALICE solutions listed below.
  • ALICE STAFF – Easy to use software that connects housekeeping and maintenance teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.
  • ALICE CONCIERGE  An app that connects the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests – and saving the concierge time and effort in meeting those requests.
  • ALICE GUEST – Innovative guest-facing Mobile, Web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property - including ordering services, real-time chat, and upselling.

ALICE’s solutions are in place in hundreds of distinctive hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests’ requests quickly and easily.

Paradise Point utilizes the ALICE GUEST & ALICE CONCIERGE solution, providing excellent guest experience and hotel operations management on a single platform.

Ellie Wei at Paradise Point said, “ALICE provides a solution that is not only cost saving but also satisfaction driven to our guests and staff. We are excited about this partnership.” “Paradise Point is a uniquely integrated island resort, which provides guests with an unparalleled diversity of accommodation, dining and spa options, and activities. Integrated through our HotSOS system, ALICE has provided a comprehensive and easy-to-use solution to our operations and guest engagement needs, in one place.” 

ALICE is available as a stand-alone solution, and is also fully integratable with PMS, POS, and all other third-party management systems.

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