Walker Hotel is expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.
Walker Hotel Greenwich Village implemented ALICE in May 2017 and has seen great improvements in their day-to-day operations through the platform. Prior to using ALICE, Walker Hotel Greenwich Village had been using traditional radios to manage interdepartmental communication. As a smaller lifestyle hotel in the heart of the Village, requests and service orders were tracked manually and guest requests funneled through Housekeeping. In an attempt to increase the speed of service delivery and preempt any radio malfunctions, Managing Director MarcAnthony Crimi sought out a demo of ALICE, and, after being convinced that ALICE’s suite of task management and guest engagement tools would make a meaningful difference to operations, the hotel made the switch.
Since transitioning from radios and fully adapting to ALICE, staff at Walker Hotel Greenwich Village believe ALICE has become a vital part of their everyday. The increased accountability and improved means of communication provided by ALICE (the product's photo attachment feature adds clarity to requests, for example) means guest requests and work orders are now being completed more efficiently and in a more timely manner. Indeed, as MarcAnthony notes, it would be difficult to imagine the day-to-day without ALICE: “It’s the way we live now, the way we operate.”
MarcAnthony also has kind words to say about the ALICE support team. “The ALICE support team is readily available to answer questions, discuss our operational needs and find solutions using their technology; the level of customization available in the platform allows us to manipulate the back end, more with ALICE than with other systems, thus creating a seamless experience. It’s refreshing to partner with a tech company that listens to its customers' needs and takes pride in customizing the system to operate exactly the way you need it to.”
Launching the new Tribeca property on ALICE once it opens “will allow us to integrate our data across both properties,” says MarcAnthony. Through the easy collection of data on ALICE, Walker Hotel Greenwich Village has been able to increase productivity, highlight pain points, and partner with ownership to better allocate capital budget funding to areas of opportunity on the property. MarcAnthony envisions similar success with the second property on ALICE.