ALICE Guest App & Website
A Guest Satisfaction Solution

Increasingly guests want to interact with a hotel in a manner that is clear, immediate and non-verbal. ALICE’s Guest App and website gives your guests a you-branded hotel guest app to access all of your travel, hospitality information, and services. 94% of business travelers and 80% of leisure travelers want to use smartphones and mobile apps to request service and message hotel staff (Source). Guest satisfaction is improved when they can open a clear channel of communication with your team in real-time, ask questions, make requests, and ease their need for contact.
Award Winner
AWARDED
> Best Concierge Software
> Top Staff Task Management & Collaboration Platform Finalist
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Our Clients Include

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READ OUR REVIEWS

Gain guest loyalty

Most guests that stay with us aren’t used to having this type of technology available to them at a hotel. They can now talk to staff from anywhere they like, which gives them a lot of freedom. It’s been really well received and they’ve written nice reviews on TripAdvisor about it. ALICE has really helped us deliver even better service than we were delivering before.”
General Manager, Floris Suite Hotel
Use guest activity to build better relationships through personalized communication.
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Your brand first

The feedback from our property owners and guests [to ALICE] has been fantastic. As a vacation rental company, we’re not expected to be too technically savvy. But ALICE has really helped us wow our guests and homeowners and accelerate the perception of Remixto as a tech-forward brand.”
Founder, Remixto
Extend your brand with our white label solutions.
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Improved Communication with Guests

It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service.”
Concierge, Wythe Hotel
Guests are notified when staff start and complete all requests.
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Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
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Access all relevant guest information and
requests in one place.
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Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.
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Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

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Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

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Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

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Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
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Fully log & audit every action by staff and guests
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Generate custom reports for revenue, productivity, and usage
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Compare across multiple departments and properties
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Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
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Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
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Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
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Real-time chat language translations for guests and staff
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White label guest application
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Booking engine integrations
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Guest app website embedding
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24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.
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