Speak to a sales representative.
Call us at + 1 (212) 579-2861
Call us at + 1 (212) 579-2861
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Our most loyal guests trust that we will get it right every single time, but we occasionally fall short of our expectations, as all hotels do. It’s what you do in the toughest times that show the character of your team. ALICE gives my team the tools needed to track and follow up with guests to make sure guests leave happy.”
Director of Rooms, Holston House What I love about ALICE is we have one place where we can receive, log, and track all of our guest items and inquiries.”
Director of Brand Standards, SIXTY Hotels ALICE has the functionality to be able to handle specific needs by department, so users can put in a guest request right away. It’s very simple, it’s very easy to use."
General Manager, Dream Midtown
Launch and Training
ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.
Post-Launch Support
Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.
Automated Support for Guest Requests
We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.
Help Website
We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.
Launch and Training
ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.
Post-Launch Support
Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.
Automated Support for Guest Requests
We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.
Help Website
We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.
