consumers say conversing with hotel via text message would be either “somewhat” or “very” useful 3
Make it easier for your guests to request hotel services and amenities, anytime, anywhere.
Use guest activity to create direct relationships through personal communication.
Resolve issues quickly before they make it online, and digitally prompt guests to leave reviews.
Save time with automated messages and messaging templates, and by broadcasting messages to groups of guests.
Take advantage of mobile marketing, loyalty program, upsell and cross-sell opportunities.
It's a great way to adapt to rapid changes in technology, without compromising our standards for excellent, personalized customer service.” Concierge, New York Hotel
We use texting for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately.” Concierge, New York Hotel
It's an unobtrusive way of reaching our guests without interrupting their stay with phone calls and email.” Front Desk Manager, New York Hotel
General Manager, New York Hotel The texting product has been a great addition to ALICE’s tool set. It allows the staff to engage the guests before they arrive at the property. Our guests can make requests or ask information in real-time. Our goal is to be connected to our guest on all levels and at all times. This product allows us to do that.”
The staff was so responsive and helpful from the moment I stepped on property. Having the ability to text the front desk was so much convenient when asking for extra towels, pillows, or wake up calls.” Guest, New York Hotel