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There’s no question. ALICE and HotSOS are industry favorites for Housekeeping & Maintenance. But your hotel is more than two departments. ALICE is the every-department industry solution.



ALICE Housekeeping - New

Easy-to-use Housekeeping software

Legacy software vendors often have hundreds of features developed over the years that 90% of their users don’t know how to use. ALICE’s intuitive design ensures your team will be able to easily learn and adopt the platform with little to no prior training.

ALICE Guest Messaging

One system to take care of your staff and guests

ALICE is both a collaboration tool for your staff as well as a messaging tool for you to communicate clearly with your guests.

ALICE Concierge

Your concierges are part of your operation too

Prepare your concierges for requests from guests that pertain to other departments. ALICE makes it possible for your concierges to enter housekeeping, maintenance, and room service orders.

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Pick a solution that scales as you grow

The technology to improve your hotel exists. The problem is connecting to it. With ALICE’s Open API, you can connect the technologies of your choice to future-proof your guest experience.

Make your hotel and your team better

Hospitality Excellence means teamwork: your staff, your departments, your shifts, and your leadership must work together to improve hotel service.

If a single guest request spans across 2 to 3 departments, how can you guarantee collaboration to get the job done? ALICE replaces your siloed operations with an easy-to-use task management system enabling your entire team to work together.

We are extremely pleased to select ALICE as the Official Guest Service Technology of Forbes Travel Guide. It is essential that staff members at a hotel communicate with each other to satisfy many of the 900 standards by which we evaluate a property. ALICE personalizes its product to meet the needs of each property with whom it partners.”
– Gerard J. Inzerillo, CEO of Forbes Travel Guide
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> 2019 #1 Best Place to Work in Hotel Tech

> 2019 #1 Concierge Software

> 2019 #1 Preventative Maintenance Software

> 2019 #1 Guest Mobile App

> 2019 Finalist Staff Collaboration 
& Task Management

Our Clients Include


“We are looking for software that will do it all. Instead of one department using it and only serving that particular type of guest [request], we are excited about a product that will allow all of our departments to interact with each other in a singular platform.”
Executive Vice President,
The Amsterdam Hospitality Group Steven Goldman
“For me, ALICE is the entire package. It’s not just staff tickets, it’s also lost and found, it’s also packages, it’s also texting.”
Hotel Zelos Sietse Nabben,
General Manager

Enhance your guest experience

Our advice? Set aside a half hour and see a personalized demo; the best way to understand how well ALICE works is to watch it happen.