ALICE Guest Recovery
A Guest Satisfaction Solution

ALICE Guest Recovery is a multifaceted tool designed to L.E.A.R.N.: Listen, empathize, analyze, respond, notify. 63% of consumers said they would be willing to go back to a hotel after a negative experience if they received a follow-up apology or correction (Source). Too often, hotels make the mistake of assuming an issue is resolved because it was a simple fix or because the customer never called back. ALICE Guest Service Recovery closes the loop. This is a prime moment to not only satisfy the stated needs of a guest but their unspoken emotional requirements as well - ALICE Guest Service Recovery is hospitality at its finest.
2020 #1 Concierge Software
2020 Top 10 Best Place to Work in Hotel Tech
2020 Finalist Staff Collaboration Tools
(Best in North America) 

2020 Finalist Housekeeping Software
2020 Finalist Preventative Maintenance
2020 Finalist Facilities Maintenance Management

Our Clients Include


Proof - share this with your boss


Close the loop

Our most loyal guests trust that we will get it right every single time, but we occasionally fall short of our expectations, all hotels do. It’s what you do in the toughest times that shows the character of your team. ALICE gives my team the tools needed to track and follow up with guests to make sure guests leave happy.”
Director of Rooms, Holston House
All too often organizations assume a customer's issue is resolved because it has been marked as fixed in a system or because the customer never called back. This mistake will cost you time, money and customer loyalty.

Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
Access all relevant guest information and
requests in one place.
Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.


Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.


Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.


Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
Fully log & audit every action by staff and guests
Generate custom reports for revenue, productivity, and usage
Compare across multiple departments and properties
Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
Real-time chat language translations for guests and staff
White label guest application
Booking engine integrations
Guest app website embedding
24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.