ALICE Lost & Found Management
A Guest Satisfaction Solution

A guest’s memory of you is in many ways more important than their experience with you. The memory of great days and restful nights is undermined if something, however unimportant, is lost. Losing something makes a guest feel fragile. Having it restored gives the impression that the hotel has their back. (This is a cognitive bias called the Availability Heuristic or Recency Bias (Source). It is when an overall impression is made based on the most recent memory). This is why Lost and Found software is so important. 64% of guests said that they would think more positively of a hotel if it helped them retrieve a lost item (Source), and over 54% of travelers report they have left something behind in a hotel room (Source). ALICE Lost & Found Management provides the hotel with a singular tool needed to itemize items, their location, and their status, so they can be returned to the guest quickly; improving satisfaction, restoring trust, and winning loyalty.
2020 #1 Concierge Software
2020 Top 10 Best Place to Work in Hotel Tech
2020 Finalist Staff Collaboration Tools
(Best in North America) 

2020 Finalist Housekeeping Software
2020 Finalist Preventative Maintenance
2020 Finalist Facilities Maintenance Management
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Our Clients Include


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Leaving a lasting impression

We use [ALICE Lost & Found] mainly for lost and found credit cards that are left at the bar or by the pool, whether it’s for a guest or a visitor in the public spaces. It’s simple to do a search in the corresponding category to locate items. It’s great how you can search using any keyword of name or location of where the item was found. The search is really intuitive, flexible, and fast.”
Concierge, SIXTY LES
Losing an item can be the last memory a guest has of your hotel. Make it a positive experience with intuitive lost and found software.

Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
Access all relevant guest information and
requests in one place.
Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.


Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.


Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.


Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
Fully log & audit every action by staff and guests
Generate custom reports for revenue, productivity, and usage
Compare across multiple departments and properties
Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
Real-time chat language translations for guests and staff
White label guest application
Booking engine integrations
Guest app website embedding
24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.