ALICE Package Management
A Guest Satisfaction Solution

Guests aren't the only things passing through your doors. Hotels and resorts receive innumerable deliveries and daily operations require a constant stream of furniture, fixtures, and equipment (FF&E) and operating supplies and equipment (OS&E). That's where ALICE Package Management comes in - it is a full-featured inbound hotel logistics system, and is the tool you need to help your staff record, maintain, and easily access a log of incoming and outgoing packages. If you want your guests to be satisfied and call your hotel their home base, a hotel package management system is a table-stakes necessity.
2020 #1 Concierge Software
2020 Top 10 Best Place to Work in Hotel Tech
2020 Finalist Staff Collaboration Tools
(Best in North America) 

2020 Finalist Housekeeping Software
2020 Finalist Preventative Maintenance
2020 Finalist Facilities Maintenance Management

Our Clients Include


Proof - share this with your boss


Guests feel at home

Our favorite is using the new Logbook feature to log all of our incoming and outgoing packages. With our old, calendar based, solution - we could only view our packages in one way at specific calendar hours and times. Now, we love that we can sort, filter, and view packages by guest name, storage location, sender’s name, and more. We also love the “batch add” feature. Instead of logging 1 package at a time; we can quickly log many packages. Very useful when UPS drops off 20 packages at once!”
Director of Brand Standards, SIXTY Soho
Make your guests feel secure having items sent to them at your property. A hotel package management system can keep your staff organized and prepared for hundreds of guests and thousands of packages.

Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
Access all relevant guest information and
requests in one place.
Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.


Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.


Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.


Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
Fully log & audit every action by staff and guests
Generate custom reports for revenue, productivity, and usage
Compare across multiple departments and properties
Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
Real-time chat language translations for guests and staff
White label guest application
Booking engine integrations
Guest app website embedding
24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.