ALICE Preventative Maintenance
An Operational Excellence Solution

Manage, track, and schedule your entire maintenance operations. For most hotels, their thousands of items and pieces of equipment that continually breaks down, and maintenance is generally reactive. A computerized maintenance management system (or CMMS) is a solution that helps maintenance teams keep a record of all assets they are responsible for, schedule and track maintenance tasks, and keep a historical record of work they perform.

ALICE Preventive Maintenance enables you to perform scheduled, routine maintenance to ensure that both your rooms and equipment are in excellent condition thereby significantly reducing costs. STR numbers count 5 million rooms across more than 50,000 hotels in the US. Hotels spend $2,196 per available room (on average) each year on energy. This represents about 6% of all operating costs (Source). Hotel preventative maintenance software can substantially reduce room costs. Example: An air filter that has not been replaced in over 4 months can reduce HVAC efficiency by 10% (Source). With PM, your hotel can get ahead of Guest Complaints and serious capital expenditures from failing or inefficient equipment.
2020 #1 Concierge Software
2020 Top 10 Best Place to Work in Hotel Tech
2020 Finalist Staff Collaboration Tools
(Best in North America) 

2020 Finalist Housekeeping Software
2020 Finalist Preventative Maintenance
2020 Finalist Facilities Maintenance Management

Our Clients Include


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Trackability and Traceability

It’s helpful from a trend standpoint to see which rooms are having issues again and again. If there’s persistent leaking in a particular room or building, I can be proactive about following up with vendors to make sure things get fixed. Having maintenance issues tracked like they are in ALICE has been incredibly useful.”
Front Office, The Ranch at Laguna Beach
Maintaining the hotel is everyone’s responsibility. Enable all departments to easily identify, assign, and track any issues with preventative hotel maintenance software. Understand where in the lifecycle any maintenance task is and how long it will take to complete.

Increase equipment life expectancy, decrease downtime

ALICE has been incredibly helpful in planning and executing my PM program. They provide a top-of-the-line solution that helps our property complete PM proactively and effectively.”
Director of Engineering, Evelyn
Scheduled, routine repairs maximize the longevity of your assets and eliminate unexpected equipment downtime.

Connect your team

Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk & housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool for getting things done.”
General Manager, Evelyn
Keep your maintenance team connected with hotel preventative maintenance software from ALICE. Provide transparency to all team members as to who is working on what.

Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
Access all relevant guest information and
requests in one place.
Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.


Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.


Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.


Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
Fully log & audit every action by staff and guests
Generate custom reports for revenue, productivity, and usage
Compare across multiple departments and properties
Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
Real-time chat language translations for guests and staff
White label guest application
Booking engine integrations
Guest app website embedding
24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.