"The information that is gathered about guests allows a hotel to provide better service and personalized experiences -- something that is practically an obligation in today’s hospitality industry."
Hotels can focus on providing technologies that can be used to elevate their staff's ability to provide hospitality – not replace it.
The young, creative and bold minds on this year’s 30 Under 30 list are proof positive that the future will be new, exciting and profoundly different. ALICE's CEO & Co-Founder, Justin Effron, made the prestigious list for both Enterprise Technology and Big Money.
Beyond the obvious "doing the right thing," the team at ALICE has an interesting perspective on the unique psychology behind losing and recovering items, especially from the hotel guests’ point of view.
Hotels today are implementing technology in every aspect of their operations from ordering room service on an Apple TV to mobile check-ins, and the housekeeping department should be no exception, especially when the efficiency and care of housekeepers directly impacts guest satisfaction and, in turn, a hotel’s bottom line.
In this article, we discuss the ALICE product offering, how we leveraged AWS Glue to migrate customers from a large acquisition onto our platform, some of the challenges we faced using this technology, and how we solved them.
Hotel housekeeping needs a makeover, says Alex Shashou, President of ALICE. Why, you ask? As a major part of hotel operations, there’s still much room for improvement.
Hotel operations platform ALICE debuted its latest evolution in June, a housekeeping solution that enables direct and immediate communication between individual members of housekeeping staff as well as between housekeeping and all other hotel departments.
During “From Vision to Company: Founders on Inspiration, Funding & More,” Alex Shashou, co-founder/president, ALICE, was asked whether the industry was viable for disruption, especially in the technology area.
Having just launched the all new ALICE Housekeeping, the envelopes were actually tip envelopes for conference goers to bring back to their hotel rooms and leave for their room attendant paying homage to housekeepers and the back breaking work they do day-in and day-out.
While ALICE has always offered a flexible staff communication and task management platform that is used by housekeeping teams across the globe--the all new housekeeping offering is designed from the ground up to deliver a magical experience that will leave even non-housekeepers wanting to take it for a spin.
With the hotel industry being offline for many years, Alex explains how the delivery of great hospitality has shifted and what your hotel or hospitality business should do about it. Alex also discusses ALICE's acquisition of GoConcierge, acting like an owner at all levels of an organization, treating technology as a new hire, and much more.
We asked 139,251 employees around the country to rate their workplaces. These are the winners, thanks to perks like paternity leave, unlimited vacation, paid sabbaticals, profit sharing and more.
While these flashy tech initiatives are trending among media headlines, they don’t always align directly with customer satisfaction. Hoteliers today need to find the right balance of technology and hospitality to cater to what their guests want.
In order to ensure smooth housekeeping operations, hotels should install automated systems, or better yet, an internal system to set immediate tasks and reminders to be integrated with your PMS. For instance, the ALICE application allows hotel staff to communicate with one another and keep track of tasks through its platform.
I believe the reason guests come back now is mostly because of the way the Concierge and other team members make the guests feel when they leave, more so than just having a beautiful hotel. Without a tool such as ALICE, it is very difficult to be efficient and create that great guest experience.
Alex Shashou, president and co-founder of hotel-operations platform ALICE, said this year is the year of housekeeping for the operations platform. “In the past, housekeeping has been a siloed technology, but we are looking at connecting all of the hotel technologies to optimize the performance of the hotel staff,” he said.
The way to reprioritize service and the guest stay is to focus attention on your staff and empower them to deliver good service. This means improving staff-to-staff communication and staff task management through a technology platform that works across the whole organization. When service is connected across the entire hotel, staff remain organized, focused, and accountable. This means that they can deliver great hospitality, every time, and the guest can leave satisfied.
Alex Shashou, travel industry leader and founder of hospitality operations platform ALICE, breaks down the key steps to delivering the experiences today's hotel guests want most.
We’ve already seen hotels experimenting in this realm by offering free rooms to guests who can unplug from personal technology on vacation and assigning guests personalized, color-coded rooms based on their mood at check-in. It’s clear that now, more than ever, hotels are striving to attract guests with new and exciting promotions and play a larger role in travel experiences.
Technology has ushered in an era of hyper-convenience and automation that is impacting guestroom design. Customizable technologies that allow guests to truly feel at home while on property are becoming table stakes for the on-demand generation.
ALICE, a cloud-based platform, is intended to improve the ability of hotel staff to fulfill guest requests. The vision for this ‘hospitality industry operations platform’ is that more efficient internal communications can result in greater guest satisfaction. Consider it somewhat of an Uber for hotel staff carrying out a multitude of tasks.
The hotel industry will be taking more steps in 2019 to keep up with this demand, predicts Alex Shashou, cofounder and president of hotel operations and guest management platform ALICE.
Alex Shashou, a co-founder of the hotel operations platform ALICE, believes the largest hotel trend of 2019 will be revitalizing or significantly stepping up the concept of hospitality and doing so via the increased use of behind the scenes technology.
In this episode, Alex reveals… The ALICE platform, what it is, how it works, the vision behind it, and the problem they’re solving.
ALICE is a hospitality operations platform that allows hotel managers to oversee all operational tasks in real time, streamlining the internal communications process. The NYC-based company was founded in 2012 by Alex Shashou, Dmitry Koltunov, Julie Ulrich, and Justin Effron.
What Employees Say: “ALICE is an amazing company to work for if you are a driven individual looking to be a part of something big. They offer opportunities to grow and learn while working in a fast paced environment. Truly the best job I have had by far.”
Alexander Shashou, co-founder and president of ALICE, received the Next Gen Leader honor. ALICE, which was started in 2013, has become one of the fastest growing companies in the hospitality technology arena, raising a total of $39 million, and securing a global customer base of over 2,000 hotels. ALICE is a hotel operations platform enabling staff to interact with both the guest and each other.