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ALICE Chosen as Accor Maintenance Solution in North & Central America

New York, NY – April 28th, 2021 -- ALICE, a leading hospitality operations and management platform, is pleased to announce that it is now the preferred preventative maintenance solution provider for Accor’s properties in North & Central America. Accor is one of fastest growing hotel groups in the world with more than 5,100 properties worldwide. In selecting ALICE as their preferred maintenance solution in North & Central America, Accor is ensuring its hotels and staff have the proper tools to effectively maintain their properties.

Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a single platform for centralized staff communications and task management. With ALICE’s preventive maintenance solution, Accor properties will be able to track and maintain assets to streamline the preventative maintenance process, extending the life of valuable equipment and reducing capital expenditures. 

Accor properties will also be able to proactively identify, assign, and track any equipment or room issues empowering maintenance teams to excel at service delivery by fixing problems as soon as they are reported. With ALICE’s new QR code feature, teams will be able to scan individual pieces of equipment to reveal equipment details, maintenance history, and much more.

Accor has more than 30,000 rooms in North and Central America, spread out across more than 100 properties and over 10 brands. The growing hotel group – the second largest luxury operator and fastest growing lifestyle operator in the US – is one of the world’s most diverse and fully-integrated hospitality companies.

“Accor is shaping the future of travel and is focused on innovation,” said Raed Shuwayhat, Executive Director of Engineering, Accor North & Central America. “ALICE’s comprehensive preventative maintenance software will be of huge benefit to our Engineering teams when looking at staffing levels, asset life, and ease of scheduling of all the preventative maintenance routines. We are thrilled to have found a collaborative and innovative partner in ALICE.”

“ALICE is excited to be working with Accor on a full maintenance solution for their hotels.  The ROI for preventative maintenance is more valuable than ever,” said Alissa Hendel, SVP Strategic Partnerships and Brands at ALICE. “The Accor team was looking for a solution to deploy not only at the hotel level, but also at the corporate level. We are looking forward to helping their maintenance and engineering teams manage new initiatives and maintain the highest levels of brand standards.”

About ALICE: 

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Accor, Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People's Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards. https://www.aliceplatform.com/

About Accor:

Accor is a world leading hospitality Group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries. The Group has one of the industry’s most diverse and fully-integrated hospitality ecosystems encompassing luxury and premium brands, midscale and economy offerings, unique Lifestyle concepts, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Accor also boasts an unrivalled portfolio of distinctive brands and approximately 260,000 team members worldwide. Over 68 million members benefit from the company’s comprehensive loyalty program ALL - Accor Live Limitless - a daily Lifestyle companion that provides access to a wide variety of rewards, services and experiences. Through its Planet 21 – Acting Here, Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the group is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information visit group.accor.com or follow Accor on Twitter, Facebook, LinkedIn and Instagram.