ALICE Upgrades Hotel Operations For More Than 2,000 Hotels Across The World

May 22, 2018

ALICE will showcase the company’s industry-leading technology at HITEC 2018. Stop by Booth 2319 for a live demo.

ALICE, the hospitality industry’s leading operations platform, will showcase its complete suite of hotel management and guest engagement products at this year’s HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.


ALICE joins all staff departments onto a single operations platform to streamline staff operations and enhance the guest experience. ALICE’s suite of products include front of house tools for your Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security, and Food & Beverage.

Read how the largest hotel operator in Mexico uses ALICE to standardize their operations across 147 properties. Grupo Posadas uses ALICE across all eight hotel brands to meet three key management goals: the ability the standardize management across their portfolio, the consolidation of technology systems, and the creation of an Enterprise Business Intelligence Dashboard that serves as a single dashboard to input data and KPIs per department group-wide.  

Read how ALICE’s concierge technology helps the Plaza Hotel and Casino hit the operational efficiency jackpot. With ALICE, the Plaza Hotel and Casino gets easy access to internal work orders and guest requests, sees which team member is responsible for the specific task, and then gets real-time status updates through to completion. This allows management to hold staff accountable on a day-to-day basis and increases operational efficiencies across every department.

Learn how the Woodside Hotel Group’s service score has increased nearly 18% since introducing the ALICE platform. The Group selected ALICE to enhance their internal communication, concierge operations, and guest engagement across seven of their stunning properties in Northern California. Before ALICE, the Woodside Hotel Group had various systems in place to keep track of hotel performance, which meant aggregating data was labor intensive. Now with ALICE, the Woodside Hotel Group can communicate data-driven results to the wider team.

ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. ALICE was named Forbes Travel Guide’s Official Staff Technology Provider for 2018, and its suite of products have won multiple industry awards including Hotel Tech Report’s “Best Concierge Software” and “Top Staff Task Management and Collaboration Platform” at the HotelTechAwards. ALICE acquired concierge technology provider GoConcierge in 2017 to augment its technology and customer service offering.

If you’re looking for technology to improve your hotel’s performance, stop by Booth 2319 to meet the ALICE team and see a live presentation of our technology. Hoteliers interested can book a meeting in advance, for a personalized demo of ALICE.