Leading Hotels of the World Selects ALICE by Actabl for Guest Services, Housekeeping, Service Delivery

Independent luxury hotel collection to leverage advanced capabilities of award-winning hotel operations and management platform to maximize guest satisfaction and operational efficiency

Tampa, FL— August 16, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution, today announced that its ALICE by Actabl  platform has been selected by The Leading Hotels of the World (LHW) as one of its exclusive vendors providing housekeeping, guest services, and service delivery technology solutions to the LHW portfolio worldwide. A prestigious global hospitality organization comprised of over 400 of the most luxurious hotels and resorts in more than 80 countries, LHW entered into this relationship with ALICE by Actabl as part of a commitment to improve hotel operations through strategic investments in technology solutions. 

As the leading hospitality operations and management suite, ALICE by Actabl will empower management and staff at LHW properties with enhanced efficiency in managing daily tasks and guest-related requests. Leveraging a broad set of advanced tools across front of house, housekeeping and service delivery, this will allow hotel staff to maximize task efficiency and accuracy, while providing swifter response times to guest requests.

“With its proven results and continuous innovation, ALICE by Actabl is a natural fit for Leading Hotels of the World, and its advanced technology platform has been instrumental in paving the way for further operational excellence across our organization. Prior to this expanded relationship, ALICE was enabled at 35 Leading Hotels of the World properties, and today we are ensuring that all our member hotels have access to the most effective technology for managing operations, improving efficiency, and most importantly providing our discerning guests with the highest possible level of service,” said Michael Lederman, Vice President of Information Technology at Leading Hotels of the World.

“True to its name, Leading Hotels of the World truly possesses one of the most eclectic and impressive portfolios the world over, and today we are entering into a collaboration to officially empower each of these properties with the tools they need to streamline operational efficiency and meet the compounding, evolving needs of guests tomorrow and beyond,” said Steven Moore, CEO of Actabl. “In this era of smart data, integrating the right technology solutions into your hotel’s daily operations is vital. ALICE by Actabl provides superior task management, real-time communication, and operational analytics that reduce the complexity and chaos of hotel operations, allowing them to run at maximum efficiency. We look forward to serving the growing needs of LHW and their properties around the globe.”

LHW’s agreement with Actabl was brokered by DayBlink GPO, a strategic sourcing provider for independently owned and operated luxury hotels. As a digital ambassador on behalf of hoteliers, DayBlink GPO taps into years of expert experience to help member hotels grow revenue and improve performance efficiency by negotiating superior agreements with multinational companies across a wide variety of business sectors. This relationship allows hotels to gain access to unique deals which provide instant operational value, create cost savings, and deliver additional efficiencies—with little to no added effort or attention from hotel partners on the ground.

About ALICE by Actabl |ALICE by Actabl is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE by Actabl works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People’s Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year.

About Actabl | With a comprehensive suite of industry-leading technology solutions designed to meet the evolving needs of the global hospitality industry, Actabl provides all the insight and intelligence today’s hoteliers need to enhance operational efficiency, improve guest experience, and increase profitability at the individual, team, property, and enterprise levels. Bringing together the industry’s most powerful and proven brands, Actabl’s integrated solution includes ProfitSword’s AI-powered business intelligence technology, Hotel Effectiveness’ complete labor optimization system designed for hotels and hotel management companies, ALICE hotel operations management platform, and Transcendent’s advanced asset management. With a global team of 250+ employees boasting over 1,000 years of combined hospitality experience, Actabl serves the technology needs of more than 10,000 properties in hospitality markets around the world.

About The Leading Hotels of the World, Ltd. (LHW)
Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence, and individual flair allows them to create story-worthy moments for their guests. And it is these authentic, individualized experiences combined with the warm hospitality and high-touch service they provide that keeps discerning travelers returning again and again. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond –  explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld.