21,000+
Hoteliers
2,000+
Hotels
100+
ALICE Team
75
Countries
40M
Investment
5
Years
1
Vision
We are Growing

Hoteliers create hospitality, Hotels house hospitality, ALICE enhances hospitality

Improve guest satisfaction & achieve operational excellence: ALICE is a Hotel Operations Platform enabling staff to interact with both the guest and each other to deliver the best service possible.

Partners that choose ALICE

WORK WITH US
No one can drop the ball with ALICE”
Director of Operations,
Radisson Hotel El Paso
For me, ALICE is the entire package”
General Manager,
Hotel Zelos
ALICE has helped us in all the ways I expected it would and more” 
General Manager,
Buttermilk Falls Inn
I can just log into ALICE and immediately see what's going on” 
General Manager,
Edge Hotel
Every single person we've met at ALICE has been top notch” 
General Manager,
The Skyline Hotel
WORK WITH US

Make your hotel, your team, and you - better

ALICE offers platform of solutions for the hotelier that creates a unified hospitality experience, fostering meaningful relationships with guests and connecting departments across the hotel. ALICE aligns staff for greater Guest Satisfaction and Operational Excellence.

With one connected hospitality operations suite, hotel staff interact with the guest and each other with ease. Managers can see deep into the core of the hotel operations, diagnose, and resolve the root cause of snafus, areas of friction, organizational ailments, and system disorders.
We are extremely pleased to select ALICE as the Official Guest Service Technology of Forbes Travel Guide. It is essential that staff members at a hotel communicate with each other to satisfy many of the 900 standards by which we evaluate a property. ALICE personalizes its product to meet the needs of each property with whom it partners.”
– Gerard J. Inzerillo, CEO of Forbes Travel Guide
AWARDED

> Best Concierge Software

> Top Staff Task Management & Collaboration Platform Finalist

> Best Place to Work in Hotel Tech

Proof - share this with your boss

(Guest Happiness Tasks)
The goal is to please the guest. ALICE uses a distinctive measurement to gauge our effectiveness - how many simultaneous tasks worldwide are being spent to satisfy guests on the ALICE platform? Our (BHAG) goal by the end of 2018 - 5,000 GHT.
2,400
ALICE Measurement: GHT (Guest Happiness Tasks per Hour)
Simultaneous tasks worldwide being sent to satisfy guests on the ALICE platform. Our (BHAG) goal by the end of 2018 - 5,000 GHT
1.5M
Reviews matter. We count the ones we help you earn. 
A 5-star review means money for your hotel. ALICE helps you get and keep the best ratings possible. 
5,014
Departments work better together. That's why they love ALICE. 
ALICE facilitates perfect communication and teamwork across departments, both Front and Back of House

Testimonials

No one can drop the ball with ALICE”
Director of Operations,
Radisson Hotel El Paso
Hospitality is a tough job. ALICE has made our lives easier”
Front Office Manager,
Wythe Hotel
ALICE allows all of our departments to interact with each other in a single platform”
Executive Vice President,
The Amsterdam Hospitality Group

Our Clients Include

WORK WITH US
WORK WITH US

ALICE Growth

2013 - 10 hotels
2014 - 30 hotels
2015 - 70 hotels
2016 - 125 hotels
2017 - 125 hotels
GoConcierge
Acquisition
2018 - 2100 hotels

How we do it - the ALICE way

At ALICE we pride ourselves on doing our homework. We dream and we do. We model and make. It’s not enough to encounter pie-in-the-sky insights about hotels and hoteliers - and then leave it them untouched. Working at ALICE requires active listening - conversations with instead of speaking to. We bake these insights into our platform, into the tool, into our phenomenal support, and into our hand-picked team. In short, we work with our partners to build the future. That’s ALICE.
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