Insights to Transforming Your Guest Experience -- Newsletter 60
In Newsletter #60: Think about creating an emotional connection with your guest at every touchpoint.
Automating Guest Messaging at Your Hotel Improves the Guest Experience and Saves Staff Time Across Every Phase of the Guest Journey
Hotels using automated text messaging have seen guest engagement increase by over 25%
5 Reasons to Use Technology in Hotel Management
Here are five reasons why you should be using technology in hotel management.
ALICE Gives the Gift of Concierge Service at the Forbes Travel Guide Luxury Summit -- Newsletter 59
In Newsletter #59: ALICE Partnered with Forbes Travel Guide to Bring First Text Messaging-Powered Concierge Service to the Forbes Luxury Summit
The 3 Reasons Why Hotel Operators Should Take Food Waste Seriously
Hotel operators should take food waste seriously to cut costs, increase their profile as a sustainable brand, and help the environment.
Increase Hotel Revenue Without Putting More Heads in Beds -- Newsletter 57
In Newsletter #57: Most hotels are realizing that travelers are not their only source of income. We take a look at how, by leveraging hotel assets, people and services in innovative ways, hotels have unprecedented opportunity to open new revenue streams, improve loyalty, and grow their customer base.
Are Hotel Concierges Endangered by Technology? Don't Bet On It -- Newsletter 56
In Newsletter #56: Reconciling conflicting views of the future of concierge work | Our most popular articles of 2017 | Recommended reads for the holiday break.
