WHAT TO EXPECT WITH ALICE
How does ALICE help my online reviews?
Our hotels have seen an increase in online scores, and research shows online scores that rise just one star can result in an 11% increase in ADR! TripAdvisor asks hotel guests to rate your hotel in three different categories: Location, Quality, and Service. Your location is hard to change, value is driven by price (and who wants to lower price?), and so service becomes the main way you can improve your online scores. ALICE is focused on empowering your staff to deliver an amazing service experience.
I already have guest communication software and housekeeping software, do I need ALICE too?
It's true... you can continue to run your hotel just as you are now. However, guests have new expectations of service delivery, and hotels are not nearly as efficient when their systems are fragmented. Bringing all departments and your guests on to one platform means lower costs, streamlined communication, and improved service delivery when multiple departments have to work together, and vastly improved reporting across all departments or properties with actionable data regarding service times, guest requests, and internal issues. The ALICE platform helps each member of your team excel in their role and deliver flawless service.
What ROI should I expect from ALICE?
While many of our hotels realize ROI from guest engagement, ROI will also likely come from reduced IT costs and long term improvements in staff efficiency and loyal guests.
How much does ALICE cost?
ALICE belives in a cost model that makes it easy to have your entire staff using ALICE. As such, we do not charge per user, or staff member, on the platform. Instead, we charge a monthly subscription fee based on room count and which modules of ALICE are being purchased. Please get in touch with us to discuss more accurate pricing based on your hotels operational needs.