Equip your front of house teams to increase satisfaction and drive revenue opportunities at scale with ALICE's robust messaging and concierge tools.
> Address and track all guest requests to completion across departments with one platform
> Use Guest Messaging to communicate with guests through your guest app and/or using SMS/WhatsApp
> Centralize tasks and conversations so staff transitions and shift changes are seamless
> Easy onboarding and usage with intuitive UX/UI
> Begin conversations before prior to arrival that lead to incremental revenue during the guest stay
> Deliver curated local recommendations and branded digital itineraries with Guest Services
> Recapture on-property revenue with automated and real-time promotions and communications
> Keep track of guest preferences to build relationships and loyalty
When things got tough, we got smarter. Messaging helped sell completely new offerings, and the ALICE Operations Platform helped execute on delivering them.