ALICE Messaging
A Guest Satisfaction Solution

Simply put, guests hate to wait. Whether waiting on the phone or lingering behind the line at the front desk, over 75% of customers expect customer service to be faster, and 90% are frustrated by being placed on hold for a long time (Source). The days of restricting guests to phone calls and front desk requests are in the past. ALICE Guest Messaging is the tool Front Desk Agents and the Concierge use for hotel guest texting to achieve guest satisfaction with  fast, personalized service on their terms.
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AWARDED
> Best Concierge Software
> Top Staff Task Management & Collaboration Platform Finalist
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Guests’ expectations are evolving and we're constantly looking at ways to communicate with our guests in the way that is most comfortable to them. ALICE's Guest Messaging has really enhanced the communication we have with our guests.
Sylvie Fayolle, General Manager,
Parker New York
 

Our Clients Include

WORK WITH US
WORK WITH US

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READ OUR REVIEWS

Increase guest engagement

Guests are always responding to our texts with, ‘Wow, what a quick answer!’ or ‘Thank you for the helpful information!'. I think guests are continuously surprised it’s a real person writing back to them on the other side. In this day and age, with so many bots and automated response systems, I think it’s important that we maintain personal and direct communication with our guests. The “human touch” is inherent to hospitality and with ALICE technology we are able to strike that healthy balance.”
General Manager, Life Hotel
Make it easier for your guests to communicate with your staff, request hotel services, or ask questions, whether they’re on property or off, and before, during or after their stay. Leverage the #1 preferred channel for two-way communications with millennial travelers: texting.
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Drive guest loyalty

Any product that creates intimacy, drives guest loyalty, increases guest engagement, and facilitates real time guest recovery is priceless!”
General Manager, Evelyn
Create lasting, personalized relationships with each of your guests by messaging them before they arrive, during their stay, after they leave in real time.
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Improve TripAdvisor Scores

Texting is a great way to engage with guests in a way many of us now communicate. We’re seeing that by sending a simple, personalized text before the guest arrives, we can positively impact guest satisfaction scores and help drive guest loyalty.”
General Manager, Hotel Zelos
Resolve issues quickly before they make their way to TripAdvisor or social media, and digitally prompt guests to leave positive reviews.
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Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
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Access all relevant guest information and
requests in one place.
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Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.
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Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

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Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

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Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

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Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
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Fully log & audit every action by staff and guests
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Generate custom reports for revenue, productivity, and usage
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Compare across multiple departments and properties
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Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
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Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
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Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
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Real-time chat language translations for guests and staff
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White label guest application
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Booking engine integrations
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Guest app website embedding
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24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.
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