ALICE Suite

“The world is moving so fast these days that the person who says it can’t be done is generally interrupted by someone doing it.” ― Elbert Hubbard

ALICE Suite was built to interrupt: to help, change, and improve hotels. The ALICE suite’s purpose is to give superior, modern tools to hoteliers who know that to improve guest experience, hotels can and should run better.

ALICE Suite is composed of an ensemble of beautifully-crafted tools that enable your team to act in unison. By leveraging one platform your entire operations team can unite to delight guests and deliver profitable excellent service.

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AWARDED > Best Concierge Software
> Top Staff Task Management & Collaboration Platform Finalist
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Running a hotel can be hard. ALICE provides clarity.

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ALICE has uniquely developed a solution that takes care of what historically would be something that five or six different companies would have to have been used to solve.
Noah Lemaich, Director of Brand Standards,
SIXTY Hotels
 

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Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
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Access all relevant guest information and
requests in one place.
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Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.
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Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

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Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

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Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

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Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
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Fully log & audit every action by staff and guests
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Generate custom reports for revenue, productivity, and usage
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Compare across multiple departments and properties
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Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
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Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
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Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
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Real-time chat language translations for guests and staff
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White label guest application
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Booking engine integrations
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Guest app website embedding
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24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.
GET STARTED
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