ALICE Suite

“The world is moving so fast these days that the person who says it can’t be done is generally interrupted by someone doing it.” ― Elbert Hubbard

ALICE Suite was built to interrupt: to help, change, and improve hotels. The ALICE suite’s purpose is to give superior, modern tools to hoteliers who know that to improve guest experience, hotels can and should run better.

ALICE Suite is composed of an ensemble of beautifully-crafted tools that enable your team to act in unison. By leveraging one platform your entire operations team can unite to delight guests and deliver profitable excellent service.

AWARDED
2019 #1 Concierge Software
2019 #1 Preventative Maintenance Software
2019 #1 Guest Mobile App
2019 #1 Best Place to Work in Hotel Tech
2019 Finalist Staff Collaboration & Task Management

ALICE has uniquely developed a solution that takes care of what historically would be something that five or six different companies would have to have been used to solve.”

Noah Lemaich, Director of Brand Standards,
SIXTY Hotels

Proof - share this with your boss

80%

Guest satisfaction matters.

80% of travelers read 6-12 reviews before making a traveling decision (Source)

56%

Service impacts guest experience.

56% of total reviews revealed the top guest issue was service (Source)

97%

Great service is vital.

97% of global consumers report that service is important in their choice of and loyalty to a brand, 76% say they view service as the true test of how much a company values them (Source)

But it's rarely delivered.

80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer service (Source)

I love ALICE and I love the people. They engage me. I ask them, ‘What do you think of this idea?’ They think for a second and go, ‘That is a great idea, let's try it.’ And they'll do it for me. Who does that these days?
General Manager, The Evelyn

Everybody is very happy to use it [ALICE SUITE] and finds it very intuitive to use. When all the employees of the hotel are aligned in the same system on the same platform, they are able to see what has been done and how the guest request is going across. That to me is the single most important aspect of ALICE that makes it a big differentiator in our industry.”
General Manager, Parker New York

I love the simplicity of it,[As compared with other systems I have previously used] it's quicker and more user friendly. ALICE makes it easy to communicate across the diverse languages and cultures of my hotel staff. My staff really appreciates its flexibility and customization and the fact it brings all of our departments together so nothing falls through the cracks or gets lost in translation”
General Manager, Hotel Zeppelin

We chose ALICE because of their best in class operational platform. We have been amazed by the transformative power of sharing one solution across the entire property. The increased level of service offered to our guests is evident."
Front Office Manager, Hotel Zephyr

With ALICE, it's all more cohesive; it’s a more uniform and organized system. All departments use the same system and it’s definitely user-friendly, especially in all the areas where I think team members have different levels of expertise technology wise, and I think that ALICE has been able to help make easy for everybody to come together as one."
Front Office Manager, AKA Tribeca

There’s no one single solution. It’s about having different lines of communication open to guests so guests can choose what’s most convenient. What I like about ALICE is we have one place where we can receive, log, and track all of our guest interactions.”
Director of Brand Standards, SIXTY Hotels

Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.

Integrate your PMS system with ALICE.

Access all relevant guest information and
requests in one place.

Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.

Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.

ALICE is here to support your team

Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving

Reports, dashboards, and tracking for every touch.

Fully log & audit every action by staff and guests

Generate custom reports for revenue, productivity, and usage

Compare across multiple departments and properties

Connect your systems to our systems

Use our open API to integrate ALICE with your app, your website, your PMS, and more.

Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.

Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.

We stay ahead of the technology curve so you can focus on providing exceptional service.

ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.

Real-time chat language translations for guests and staff

White label guest application

Booking engine integrations

Guest app website embedding

24/7 service response monitoring included

PMS
Integrations
Our PMS integrations make ALICE work seamlessly with your reservations information.

Integrate your PMS system with ALICE.

Access all relevant guest information and
requests in one place.

Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.

Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
Support

ALICE is here to support your team

Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.
APIs

Connect your systems to our systems

Use our open API to integrate ALICE with your app, your website, your PMS, and more.

Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.

Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
Business
Intelligence

Understanding is the first step to improving

Reports, dashboards, and tracking for every touch.

Fully log & audit every action by staff and guests

Generate custom reports for revenue, productivity, and usage

Compare across multiple departments and properties
Add-Ons

We stay ahead of the technology curve so you can focus on providing exceptional service.

ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.

Real-time chat language translations for guests and staff

White label guest application

Booking engine integrations

Guest app website embedding

24/7 service response monitoring included

ALICE Suite

Improve guest experience, boost guest satisfaction, and achieve operational excellence: Your Hotel's Front Desk, Concierge, Back Office, Maintenance, and Housekeeping all work. Why not give them the tools to work together?

ALICE Suite

Running a hotel can be hard. ALICE provides clarity.

Our Clients Include

Proof - share this with your boss

Included with all ALICE Products

Learn about each of the ALICE Products

ALICE Suite

Improve guest experience, boost guest satisfaction, and achieve operational excellence: Your Hotel's Front Desk, Concierge, Back Office, Maintenance, and Housekeeping all work. Why not give them the tools to work together?

ALICE Suite

Running a hotel can be hard. ALICE provides clarity.

Our Clients Include

Proof - share this with your boss

Included with all ALICE Products

Learn about each of the ALICE Products

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