ALICE, the hospitality industry's leading operations technology, promotes Grace Quirk as Sales Manager for New York City. ALICE, whose headquarters are based in New York, connects every department of the hotel with one platform for all staff communication and guest requests.
Beginning her hospitality career as an ALICE Sales Development Representative (SDR), the transition into her new role as Sales Manager coincides with Grace’s one-year anniversary at ALICE and a time of rapid growth for the company. Following its $26M Series B funding in 2017, ALICE acquired concierge software provider GoConcierge. The merger with GoConcierge has allowed ALICE to upgrade their services with existing clients and greatly accelerate the pace of new opportunities in New York City.
A recent transplant from Boston, Grace has successfully immersed herself in New York City’s fast-paced environment, “I quickly discovered my passion for the hospitality industry through ALICE’s commitment to elevate the guest experience across New York City’s unique hotel landscape,” Grace emphasizes. "Whether its a top-shelf luxury hotel in Manhattan or a funky boutique hotel in Brooklyn, ALICE's technology gives its customers endless possibilities to improve guest satisfaction and achieve operational excellence."
During her time as an ALICE SDR, Grace built out ALICE’s sales development and lead generation team. Leading the SDR team allowed Grace the unique opportunity to work with all departments within ALICE, “My smooth transition into this role as Sales Manager for New York can be contributed to my time as a SDR. I’ve learned how to bridge the gap between sales and marketing, to learn from the customer service team, and bolster relationships with potential clients to propel lead generation for ALICE.”
“We are very excited to have Grace looking after the hotel community in New York, our home town,” says Alexander Shashou, CoFounder at ALICE. “I’ve personally seen Grace grow from strength to strength in her short time here and am excited for her future in this great industry. I am very confident that our hoteliers here in NYC are going to enjoy working with her to find the best ways of partnering with ALICE and improving their guest experience. I hope you give Grace the opportunity to speak with you over the next few months.”
ALICE is the industry leader in hospitality operations technology. Over two thousand hotels across the country and around the world have chosen ALICE for the transformative effect joining all hotel staff departments onto a single platform has for improved task management and employee communication. ALICE's guest engagement toolset is also helping its clients deliver exceptional service with cutting-edge innovations like guest-to-staff texting.
Grace is a graduate of Boston College, where she received her Bachelor of Science degree in History and International Studies. In her spare time, Grace enjoys discovering the best hidden restaurants in New York City and is training for the Brooklyn half-marathon.