ALICE Service Delivery
An Operational Excellence Solution

“If you don’t have time to do it right, when will you have time to do it over?” ― John Wooden 

Hospitality Excellence means teamwork: your staff, your departments, your shifts, your leadership must work together to improve hotel service. If a single guest request spans across 2 to 3 departments, how can we guarantee collaboration to get the job done? ALICE Service Dispatch replaces your siloed systems with an easy-to-use task management system enabling your entire team to work together. In a cross-industry survey of 4,200 companies, conducted by the McKinsey Global Institute, 72% reported deploying cloud-based tools to facilitate employee productivity and communication (Source). Employees became 31% more likely to connect to coworkers with expertise and then meet job goals (Source). ALICE Service Delivery aligns teams with divergent purposes, staff structures, and physical locations to improve hotel service, guest satisfaction, and hotel success.
2020 #1 Concierge Software
2020 Top 10 Best Place to Work in Hotel Tech
2020 Finalist Staff Collaboration Tools
(Best in North America) 

2020 Finalist Housekeeping Software
2020 Finalist Preventative Maintenance
2020 Finalist Facilities Maintenance Management
I consider ALICE like a manager, like a coordinator; when I'm not here, the next day when I come in or I go in my app, I can see exactly what’s going on. It's an amazing tool. It’s glue, it's one stop shopping, it holds everyone accountable. ALICE has made communication like night and day.
John D. Agosto, General Manager,
The Evelyn

Our Clients Include


Proof - share this with your boss


Play like a team

We now have the ability to have our teams and departments be accountable to the operations of the hotel. The team can communicate with each other more efficiently, issues are addressed faster, and the hotel can identify maintenance trends and business insights - all thanks to the ALICE system.”
Director of Housekeeping, Plaza Las Vegas
Coordinate all staff on a single system.

Consistently Improve Service

We are able to affirm that our speed of service score has increased nearly 18% since introducing the ALICE platform. Our associates get up to the minute, relevant information that makes it easier and more efficient to do their jobs and in turn, provide a higher level of guest service.”
Vice President of Operations, Woodside Group
Dispatch requests on the go, seamlessly, to the right department. Ensure all requests are completed on time with alerts and escalations.

Staff Satisfaction

Everybody is very happy to use it and finds it very intuitive to use. When all the employees of the hotel are aligned in the same system on the same platform, they are able to see what has been done and how the guest request is going across. That to me is the single most important aspect of ALICE that makes it a big differentiator in our industry."
General Manager, Parker New York
Happier teams, better work environment, less turnover.

Included with all ALICE Products

Our PMS integrations make ALICE work seamlessly with your reservations information.
Integrate your PMS system with ALICE.
Access all relevant guest information and
requests in one place.
Integrate ALICE with your preferred vendors.
Contact us to learn more about custom integrations.
Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.
ALICE is here to support your team
Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.


Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.


Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.


Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving
Reports, dashboards, and tracking for every touch.
Fully log & audit every action by staff and guests
Generate custom reports for revenue, productivity, and usage
Compare across multiple departments and properties
Connect your systems to our systems
Use our open API to integrate ALICE with your app, your website, your PMS, and more.
Connect your hotel or brand guest app into ALICE for structured service requests and/or chat functionality.
Allow any third-party device or provider to send requests directly into ALICE, including chatbots, Alexa, or other hospitality software products.
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We stay ahead of the technology curve so you can focus on providing exceptional service.
ALICE is constantly innovating. We partner with clients to learn how ALICE can add more value.
Real-time chat language translations for guests and staff
White label guest application
Booking engine integrations
Guest app website embedding
24/7 service response monitoring included
An easy-to-use request management tool to keep you and your concierge team organized so you can focus on exceeding your guests' expectations.